Jaclyn Helzerman, social services director at Rivergate Terrace in Riverview, Mich., received Life Care Centers of America’s Northeast Division Whatever It Takes And Then Some Award on Sept. 24, 2013, for her dedication to customer service.
Executives from Life Care awarded Helzerman a $1,000 cash prize during an awards ceremony at the company’s Annual Management Meeting. She was chosen from among thousands of associates in Life Care’s Northeast Division and was one of only seven associates from Life Care’s more than 220 facilities nationwide to receive the award.
While she does her job well daily, Helzerman was particularly praised for taking a short-term resident under her wing in 2012.
The resident’s husband was in the hospital with terminal cancer, and Helzerman arranged for her to visit her spouse multiple times. Because of her compassion, the resident was able to be with her husband when he passed away.
Helzerman’s care for this resident did not stop there, however. Because the resident had no extended family to assist her, Helzerman went to her home two to three times a week to take care of the resident’s cats. When the resident prepared to go home, Helzerman found and met with contractors to make safety adaptations to the resident’s house.
“I love what I do, and I really love caring for others,” said Helzerman.
Life Care Centers of America’s Whatever It Takes And Then Some customer service campaign rewards associates for their extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.
“Dedicated caregivers routinely go far above and beyond their job descriptions, and Jaclyn Helzerman certainly demonstrates by her example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Jaclyn and the thousands she represents in their selfless approach to the needs of others.”